This engineering consultancy company is servicing the Dutch defence in the maintenance of deployable containers. They needed to improve the efficiency in handling the service requests while creating a basis for performance management. Service requests from the defence came in manually by phone and email in no standardized format. KPI reporting where cumbersome and time consuming due to that fact that performance data had to be manually registered in an excel sheet. Defence security requirements prevented standard solutions from being applicable.
A digital platform has been developed to support and facilitate the incoming service requests from the Dutch defence. The platform complies to NATO security regulations and secures that confidential data is stored and that data exchange is properly encrypted according to the highest security standards. All the captured data enables the client to automate proposal creation, KPI reporting and contract compliance monitoring.
Key features and benefits:
- Automated buyer/supplier communication
- Proposal automation
- Data transparency
- Process efficiency